Cancellation & Refund Policy:
You may initiate an order cancellation request at any time before the product is delivered via messenger, phone call or through our website. However, acceptance of cancellation requests are subject to be confirmed by us under certain circumstances mentioned later in this paragraph. Currently, we are taking current orders and pre-orders. If the products are in stock the order is considered as current orders. If the product is not in stock is it considered as pre-orders or often referred as back-orders. By default an order is considered as current orders. In case of back-orders, Kindle Bangladesh is responsible for notifying the customer about the delivery timeline. Delivery timeline may vary from 10 to 45 Days as mentioned during the pre-order placement process and upon an agreement by the customer before collecting any payments.
Cancellation of Current Orders
If any current order cancellation request arises. The issue will be resolved within 3 working days. In case of any advance payment made while placing the current orders, the refund via the same payment method unless it is mentioned otherwise by the customer. However, if the product is shipped, the double money of shipment charge will be deducted as fees from the total payment amount. Customers not responding to the delivery in a timely manner may also be considered as a canceled order automatically.
All the refunds will be processed in the same payment method and within 10 working days.
Pre-orders products
Pre-orders can be canceled anytime before the shipping label is created to ship the product. However, once the shipping label is created, the pre-order is considered as current order thus current orders cancellation policy will be applicable if the customer wants to cancel the order. For pre-order cancellation, 10% of the total product price will be deducted from the paid amount.
All the refunds will be processed in the same payment method and within 10 working days.