A flexible return and exchange policy gives customers a comfortable experience in shopping.

Returns:

Changes in mind are accepted here!

Customers may initiate a return process within 48 hours of receiving the delivery. But the product must have to be in the following condition to qualify for full refund.

  • In case of devices, the factory seal should be intact, any stickers and markings should not be removed from the product box. In case of any other accessories, you may qualify for full refund even if it’s open and checked visually if explicitly not mentioned otherwise but the product should be in saleable condition. There might be a restock fee if the package is opened.
  • After receiving the returned products, we will inspect and confirm the customer about the refund amount.
  • The refund amount will be calculated after deducting the returned shipping charge.
  • All refunds will be processed within 7-10 days from the date of return confirmation notification.
  • Refund payment method will be the same as the previously paid method. However in case of cash on delivery, customer will be responsible for providing his/her preferred payment from the following (bkash/bank transfer/kindle Bangladesh gift cards)

 

Exchange:

We always love to facilitate our customers with flexibility when possible for ensuring better shopping experience through us. Currently, we are accepting devices for exchange if it’s sold by us and in following conditions :

  • The product has no major physical damages.
  • The product must be within the warranty or extended warranty period. Warranty dates will be counted from the day it shipped from users.
  • Devices are considered for exchange even if it has technical issues like touch screen not working properly, battery draining quickly, display brightness dimmed or blurry.
  • Only new devices or Kindle Bangladesh gift cards will be offered in exchange of devices. No cash will be offered in exchange for the devices.
  • New devices are subject to stock availability and might take up to 45 days if it’s not in stock. Kindle Bangladesh will be responsible for refunding the exchanged value amount of money, if the new device can’t be delivered upon confirmation of exchange acceptance.
  • In stock devices will be shipped within 7 working days from the date of confirmation.

Last Revised: 28 May 2022